Thank you for shopping at Okanagan CBD. If you are not entirely satisfied with your purchase, we’re here to help. At Okanagan CBD, we take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. We work hard to ensure that the quality of our products is held to the highest standard of potency and purity to help you reach your personal wellness goals. If you are not happy or satisfied with our products we want to hear about it. We handle returns on a case by case basis. With that said our customer satisfaction is the utmost importance to us. Contact us within 30 days of receiving your product shipment at [email protected] with your order # included in the email to initiate the refund process.